Refund Policy

1. Ultra Subscription (Website — Stripe)

On the website, Ultra is a recurring subscription processed through Stripe:

• Refunds for subscription charges are issued at MyCareCost’s sole discretion unless required by applicable law.
• We do not provide prorated refunds for partial billing periods unless required by law.
• You may cancel anytime from Account → Billing. Cancellation takes effect at the end of the current billing period—you retain Ultra access until then.
• If you believe you were charged in error, contact [email protected] within 30 days of the charge.

2. App Store & Google Play Purchases

Ultra subscriptions purchased in our iOS or Android apps are billed and managed by Apple (App Store) or Google (Google Play), not by MyCareCost:

• MyCareCost cannot directly issue refunds for charges billed by Apple or Google. Refund requests must be submitted to the store: for Apple, at reportaproblem.apple.com; for Google, through Google Play order history or support.
• Refund eligibility for store-billed charges is determined by Apple’s and Google’s own policies.
• Cancel store-billed subscriptions through the store: iOS at Settings → Apple ID → Subscriptions; Android at Play Store → Subscriptions. Cancellation takes effect at the end of the current billing period.
• Deleting your MyCareCost account does not automatically cancel a store-billed subscription—cancel it through the store first.
• If a store-billed refund affects your Ultra access and you believe your entitlement is wrong, contact [email protected] and we will reconcile it.

3. Disputed Charges & Chargebacks

If you believe a charge is unauthorized or incorrect, please contact us at [email protected] before initiating a chargeback with your bank. We can typically resolve billing issues faster through direct communication. Filing a chargeback may result in temporary suspension of your account until the dispute is resolved. For charges billed by Apple or Google, disputes are handled by the applicable store.

4. No Guarantee of Savings or Results

Total Care Cost estimates are generated from publicly available hospital pricing data and are for informational purposes only. An Ultra subscription does not guarantee savings opportunities for every procedure or in every geographic area. The absence of useful results does not constitute grounds for a refund if the Service was available and functioning as described.

5. How to Request a Refund (Stripe Charges)

• Email [email protected] with the subject line “Refund Request.”
• Include the email address on your MyCareCost account.
• Describe which subscription charge you are requesting a refund for (date and amount).
• We will respond within 3 business days to confirm eligibility and process your refund.
• For charges billed by Apple or Google, see Section 2 instead.

6. Changes to This Policy

We may update this Refund Policy periodically. The “Last updated” date reflects the latest revision. For material changes, we will notify registered users via email at least 30 days before the changes take effect.

7. Contact

Questions about refunds can be sent to [email protected]. MyCareCost is operated by My Darling Decoy Games LLC, PO Box 2, Troy, IL 62294.